Branch Manager

Responsible for the administration of the sales, service, operations, personnel, audit and security activities of the Branch to meet the Bank’s objectives.

Essential duties include managing and developing sales targets and activities; staff training to focus on quality customer service, sales techniques, teamwork and budget; staff supervision; participation in local community, civic and business organizations; ensure timely resolution of customer issues; maintain compliance with Bank policies and government regulations; monitor branch operations; assist Senior Management in product and service development.

Location
100 Mason Street, Greenwich, CT 06830

Requirements
College degree or equivalent business experience. Two to five years of relevant experience in consumer, business banking or retail services; must have been in present position at least nine months.

Managerial and supervisory experience required as well as leadership ability. Must have solid working knowledge of Bank products and services. Strong sales and business development skills needed to increase branch deposits, as well as operations and customer service skills. Strong sense of integrity and personal ethics necessary.

Skills
Basic PC Skills—MS Word and Excel. Accuracy and attention to detail necessary, time management skills.

Customer Service Representative

Function in dual role as Customer Service Representative and/or teller as needed in multiple branch locations.

Provide excellent customer service. Using Patriot sales and service program skills, participate proactively in daily branch sales activities. Become familiar with all products and services to be able to assess customer needs and recommend solutions to benefit both the bank and the customer. Responsible for daily operational activities as needed, assist Head Teller with required duties and audits; perform teller functions during staff shortages. Assist in opening and closing the branch. If applicable, manages all functions and personnel within the branch in the absence of the Branch Manager and/or Assistant Branch Manager.

Location
100 Mason Street, Greenwich, CT 06830

Requirements
One to three years of relevant experience in consumer, business banking and one to two years teller experience. High School Diploma/GED. Must be a team player, willing to work in other branches as necessary. Position requires a strong sense of integrity and personal ethics; must be willing to work alternating shifts and Saturdays.

Skills
Basic PC Skills—MS Word and Excel necessary. Automated platform/teller systems experience. Excellent verbal and written skills as well as customer service skills needed. Strong communication skills are a must, to include problem solving, task completion and customer focus.